Returns Policy


30-Day Money Back Guarantee

We're happy to take shoes back for a full refund or exchange - no questions asked - for any reason (or even no reason whatsoever), subject to our terms and conditions. Here's what you need to do if you are returning items back to us.

Step 1 - Email us

Please email us at web@cooganlondon.com providing your order number, and whether you would like an exchange or refund. If an exchange please let us know what you'd like instead. We'll get back to you within 1 working day.

Step 2 - Print returns slip

We'll email you an RMA Packing Slip. Please print this out and place it inside the shoebox. If you don't have access to a printer you can write the information on this packing slip by hand on a piece of paper and place that inside the shoebox instead.

Step 3 - Pack the shoes

Please pack the shoes in their original, unused, saleable condition. You can re-use the original courier bag (please do not use the shoebox as outer packaging or write / stick anything on the box). 

Step 4 - Post them back

The returns address is shown on the bottom half of the RMA Packing Slip. Post the shoes back to us. You can send them back via any service of your choice (such as Royal Mail, Collect+, MyHermes or any other courier you prefer). We always recommend getting proof of postage.

Costs

Please note you will need to pay return postage costs. If you paid for your order with next day delivery, we are unable to refund the delivery charges. We only refund return postage if there is a fault with the shoes or if we have made a mistake. A re-packing charge may be applied if our returns process is not followed.